Return & Refund Policy
Effective Date: 31 July 2026
At Monster Padel Bali, we strive to provide the best experience for all our members and guests. Please read our Return & Refund Policy carefully before making any booking or purchase.
1. Court Booking
All court bookings are confirmed upon successful payment.
- Cancellations made more than 24 hours before the scheduled booking are eligible for a full credit or rescheduling.
- Cancellations made within 24 hours of the booking time are generally non-refundable.
- No-shows will not be eligible for refunds or rescheduling.
Monster Padel reserves the right to review exceptional circumstances on a case-by-case basis.
2. Coaching Sessions & Classes
- Coaching sessions may be rescheduled if cancellation is made at least 24 hours in advance.
- Cancellations made less than 24 hours before the session may result in the session being forfeited.
- If Monster Padel cancels a coaching session, customers may choose to reschedule or receive a full refund.
3. Membership
Membership fees are generally non-refundable once activated.
Refunds will only be considered in exceptional circumstances, including:
- Duplicate payments
- Billing errors
- Service interruptions caused by Monster Padel
Approved refunds will be processed using the original payment method.
4. Events & Tournaments
Registration fees for tournaments and special events are non-refundable unless:
- The event is cancelled by Monster Padel.
- The event date is changed and the participant is unable to attend.
5. Merchandise
If Monster Padel sells merchandise:
Items may be returned within 7 days of purchase provided that:
- The item is unused.
- It remains in its original packaging.
- Proof of purchase is provided.
Returns are not accepted for:
- Used products
- Personalized items
- Sale or clearance items
6. Refund Processing
Approved refunds are usually processed within 7–14 business days, depending on your payment provider.
7. Facility Closure
If Monster Padel must temporarily close due to circumstances beyond our control (including severe weather, government regulations, or emergencies), we will make every effort to reschedule bookings. Refunds will be considered where rescheduling is not possible.
8. Contact Us
If you have any questions regarding this policy, please contact us:
Monster Padel Bali
Blimbing Sari I, Pecatu, Kec. Kuta Sel., Badung, Bali 80361
Email: contact@padelmonster.id
Phone: +62 813-5359-9939